cb111 Privacy Policy — How We Handle Your Personal Data

Privacy at a Glance

1. Introduction

cb111 operates as an online casino and sports betting platform serving players in Bangladesh. This Privacy Policy describes how cb111 collects, uses, stores, and protects personal data obtained through use of the platform, including via the website at cb111.vip and any related mobile experience. This policy applies to all registered players, prospective players who have submitted a registration enquiry, and visitors who interact with the cb111 website without registering.

By using cb111's platform, registering for an account, or depositing funds, you acknowledge that you have read this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any aspect of this policy, please discontinue use of the platform and contact support at [email protected] to request account closure.

2. Personal Data We Collect

cb111 collects personal data in two ways: data you provide directly when registering and using the platform, and data generated automatically by your use of the platform. The categories of personal data we collect include:

• Identity and contact data: your full name, date of birth, registered Bangladesh mobile number, and email address (if provided). This data is collected during account registration and is used to verify your identity, confirm eligibility (21+ requirement), and communicate account-related updates.
• Payment and transaction data: records of all deposits made to your cb111 account, including the payment channel used (such as bKash, Nagad, Rocket, or bank transfer), transaction reference numbers, and amounts in BDT. Withdrawal requests and their processing status are also recorded. cb111 does not store full payment account credentials — only the reference data needed to reconcile transactions.
• Technical and device data: your IP address, device type (Android or iOS handset model where detectable), operating system version, browser type, and session timestamps. This data is collected automatically when you access cb111 and is used for fraud prevention, platform security, and improving performance on the handset models most commonly used by Bangladesh players.
• Gameplay and betting activity: a record of games played, bets placed, sports markets accessed, winnings and losses, bonus usage, and session duration. This data is used to operate your account correctly, calculate bonuses, ensure fairness, and detect unusual activity patterns that may indicate fraud or problem gambling behaviour.
• KYC and verification documents: where cb111 requests identity verification, copies of documents such as a national ID card, passport, or driver's licence may be submitted. These are stored securely, used solely for verification purposes, and handled with the highest level of confidentiality. KYC documents are never shared with third parties except where required by law.

cb111 follows a data minimisation principle: we collect only the personal data that is genuinely necessary to operate the platform safely, process transactions, comply with applicable legal obligations, and provide a quality gaming experience to Bangladesh players. We do not collect data speculatively or for purposes unrelated to the operation of cb111.

3. How We Use Your Personal Data

cb111 uses the personal data we collect for the following purposes:

• Account management: to create and maintain your player account, authenticate your identity at login, process deposits and withdrawals via bKash, Nagad, Rocket and other Bangladesh payment channels, and communicate account-related information such as transaction confirmations, security alerts, and policy updates.
• Platform security and fraud prevention: to detect and investigate suspicious login attempts, unusual transaction patterns, multi-accounting, and other activities that may represent a breach of cb111's Terms & Conditions or applicable law. Technical and device data is central to this purpose.
• Responsible gaming monitoring: to identify account activity patterns that may indicate problem gambling behaviour — such as rapid loss sequences, sudden increases in deposit frequency, or extended unbroken gaming sessions — and to trigger appropriate responsible gaming interventions, including self-exclusion prompts or support outreach.
• Legal compliance and KYC: to meet our obligations under applicable anti-money-laundering requirements, age verification rules (21+ minimum), and any other regulatory requirements that govern the operation of online gaming platforms serving Bangladesh players.
• Service improvement and analytics: to understand how Bangladesh players use the cb111 platform — which game categories are most accessed, which payment channels are preferred, and where in the user journey friction occurs — so that we can improve the mobile experience, game lobby, and payment integration over time.
• Promotional communications: to send you relevant promotions, bonus offers, and seasonal campaign notifications (for example, BPL or IPL betting promotions, Eid special offers, or Pohela Boishakh bonuses) where you have not opted out of marketing communications. You may opt out of promotional communications at any time by contacting [email protected].

4. Legal Basis for Processing

cb111 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: processing required to fulfil our obligations under your player account agreement — including account creation, transaction processing, bonus calculation, and customer support.
• Legal obligation: processing required to comply with applicable laws and regulations, including age verification, anti-money-laundering checks, and record-keeping obligations imposed on online gaming operators.
• Legitimate interests: processing carried out for fraud detection, platform security, responsible gaming monitoring, and service analytics — where these interests are not overridden by your rights as a data subject.
• Consent: processing for optional purposes such as promotional communications, where you have given explicit consent. You may withdraw consent for such processing at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing Your Personal Data

cb111 does not sell, rent, or trade your personal data. We share personal data with third parties only in the following limited circumstances:

• Payment processing partners: transaction reference data is shared with Bangladesh payment providers — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank — solely to process your deposits and withdrawals. These partners are bound by their own privacy and data security obligations and receive only the data necessary to complete each transaction.
• Game and technology providers: cb111's platform integrates game content from providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised gameplay session data as part of their game delivery and RTP verification obligations. They do not receive identifiable personal data such as your name, mobile number, or payment details.
• Fraud prevention and security services: anonymised or pseudonymised technical data (such as IP addresses and device fingerprints) may be shared with specialist fraud detection services that help cb111 identify and block suspicious account activity, bot traffic, and multi-accounting attempts.
• Law enforcement and regulatory authorities: where cb111 is required by law, court order, or regulatory direction to disclose personal data — for example, in connection with an anti-money-laundering investigation — we will comply with that legal obligation. We will, where permitted, notify the affected player of such a disclosure.

All third parties with whom cb111 shares personal data are required to handle that data in accordance with applicable privacy and data protection standards. cb111 does not transfer personal data internationally in a manner that would expose Bangladesh players to reduced privacy protections.

6. Payment Data and Financial Privacy

cb111 treats payment and financial data with the highest level of care. When you deposit via bKash, Nagad, Rocket, or any supported Bangladesh bank, the transaction is initiated through the payment provider's own secure interface. cb111 records the outcome of each transaction — amount, channel, timestamp, and reference number — but does not store your bKash PIN, Nagad PIN, bank account password, or any other payment authentication credential. These credentials are processed entirely by the respective payment provider and never pass through cb111's servers.

7. Cookies and Tracking Technologies

cb111 uses cookies and similar tracking technologies to operate the platform, maintain your session state, and analyse how the platform is used. The types of cookies we use include:

• Essential cookies: strictly necessary for the platform to function. These include session authentication cookies that keep you logged in during your visit, and security cookies that protect against cross-site request forgery. Essential cookies cannot be disabled without breaking the platform.
• Analytics cookies: used to collect anonymised data about how players navigate the platform — which pages are visited most frequently, where sessions end, and how the game lobby is used. This data is aggregated and is not linked to your identity. Analytics cookies help cb111 improve the platform over time for Bangladesh players.
• Preference cookies: used to remember your platform preferences such as language setting (English or Bengali) and session display options, so you do not need to reconfigure these each time you visit.

You may manage cookie preferences through your browser or device settings. Disabling non-essential cookies will not prevent you from using cb111's core features, but may affect the accuracy of preference retention and analytics-based improvements. cb111 does not use cross-site advertising cookies or share cookie data with advertising networks.

8. Data Retention

cb111 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to any minimum retention periods imposed by applicable law. For registered player accounts, this means we retain account data — including identity information, transaction history, and gameplay records — for the duration of the account's active status and for a minimum period of five years following account closure, in accordance with standard record-keeping requirements applicable to online gaming operators.

KYC verification documents are retained for the period required by applicable anti-money-laundering regulations, which may exceed the standard account retention period. Analytics data derived from your gameplay is anonymised and may be retained for longer periods in aggregate form. Where you exercise a right to erasure (see Section 9 below), cb111 will delete or anonymise your personal data as promptly as operationally practicable, subject to any legal obligation to retain specific records.

9. Your Data Rights

As a cb111 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact [email protected] with your registered mobile number and a description of your request.

• Right of access: you may request a copy of the personal data cb111 holds about you. We will provide this within a reasonable timeframe following identity verification.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. This includes updating your registered mobile number, correcting a name spelling, or amending an incorrectly recorded date of birth.
• Right to erasure: you may request that cb111 delete your personal data. This right is subject to any overriding legal obligation to retain data — for example, transaction records required under anti-money-laundering rules cannot be deleted on request. Where erasure is not fully possible, cb111 will anonymise your data to the greatest extent practicable.
• Right to restrict processing: you may request that cb111 restrict the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved. During a restriction period, cb111 will continue to store your data but will not actively process it for non-essential purposes.
• Right to object to marketing: you may opt out of promotional communications at any time by emailing [email protected]. Opting out of marketing does not affect your ability to use cb111's platform or receive service-related communications such as transaction confirmations and security alerts.

cb111 aims to respond to all data rights requests within 14 days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 14 days, in which case we will notify you of the extension and the reason for it. cb111 will not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive.

10. Data Security

cb111 implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL encryption for all data transmitted between your device and cb111's servers, access controls that limit which staff members can view player account data, regular security reviews of platform infrastructure, and secure storage protocols for KYC documentation. All staff with access to personal data are subject to confidentiality obligations.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, cb111 will notify affected players without undue delay, providing details of the nature of the breach, the data categories affected, the likely consequences, and the steps cb111 is taking to address it. Notifications will be sent to the registered mobile number or email address associated with the affected account.

11. Children and Underage Players

cb111 is strictly an adult platform. Registration, gameplay, and betting are permitted only for individuals aged 21 years or older. cb111 does not knowingly collect personal data from persons under 21. If cb111 becomes aware that a registered account was opened by a person under 21, that account will be immediately suspended, all associated balances and winnings will be voided, and any deposited funds will be returned to the original payment channel after identity verification. If you believe a person under 21 has registered on cb111, please contact [email protected] immediately.

12. Changes to This Privacy Policy

cb111 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will update the effective date at the top of this page. For significant changes that affect how we use your personal data in ways you would not reasonably expect, we will endeavour to notify registered players via their registered mobile number or email address prior to the change taking effect. Your continued use of cb111 following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

13. Contact and Privacy Queries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how cb111 has handled your personal data, please contact our support team. All privacy-related communications should include your registered Bangladesh mobile number so we can locate your account and respond accurately. We aim to respond to all privacy enquiries within one Bangladesh Standard Time (BST, UTC+6) business day.