Help & Support
cb111 Frequently Asked Questions
Everything Bangladesh players need to know about registering, depositing via bKash and Nagad, cricket betting, bonuses, withdrawals, and staying safe on cb111.
This page covers the most common questions our Bangladesh players ask about cb111 — from creating your first account and making a bKash deposit, to understanding bonus wagering requirements, betting on BPL matches, and using our responsible gaming tools. If your question is not answered here, email our support team at [email protected] and we will get back to you within one BST business day.
Account & Registration
How do I create a cb111 account?
Creating a cb111 account takes under two minutes. Visit the cb111 Login page, click the registration option, enter your Bangladesh mobile number, choose a strong password, and confirm your details. You must be 21 years or older to register. Once submitted, a one-time verification code is sent to your registered number to activate the account.
What age do I need to be to play on cb111?
cb111 is strictly for players aged 21 and above. This is a firm platform policy and is enforced during the KYC verification process. Players found to be under 21 will have their accounts suspended and any funds returned through the original payment channel. Please play responsibly and only if you are of legal age in your jurisdiction.
How do I complete KYC verification on cb111?
KYC on cb111 requires you to submit a valid government-issued photo ID — such as your National ID card (NID) or passport — plus a selfie for facial match. Documents can be uploaded directly from your mobile. Most KYC verifications are reviewed within 24 hours. Completing KYC unlocks full withdrawal access and higher deposit limits on your account.
What should I do if I cannot log in to my cb111 account?
If you cannot log in to cb111, first use the 'Forgot Password' option to reset your credentials via your registered Bangladesh mobile number. If the issue persists — for example, if you suspect your account has been locked or compromised — email [email protected] immediately with your registered number and a brief description of the problem. Our team responds within one BST business day.
Deposits & Withdrawals
How long does a bKash deposit take on cb111?
bKash deposits on cb111 are credited to your account almost instantly — typically within 1 to 3 minutes of the transaction being confirmed on the bKash network. If your balance has not updated after 10 minutes, take a screenshot of your bKash confirmation message and send it to [email protected] with your registered account number for a manual check.
What is the minimum deposit amount on cb111?
The minimum deposit on cb111 is ৳200 BDT when using bKash, Nagad, or Rocket. This low threshold makes it accessible for players across Bangladesh regardless of budget. There is no maximum limit on standard deposits, though very large transfers may require additional identity verification before the funds are credited.
Which payment methods can I use to deposit on cb111?
cb111 accepts deposits via bKash, Nagad, Rocket, and Upay — the four most widely used mobile financial services in Bangladesh. Bank transfers from Dutch-Bangla Bank, BRAC Bank, Islami Bank, and Sonali Bank may also be available depending on your account tier. All transactions are processed in BDT so there are no currency conversion fees.
What is the minimum withdrawal amount on cb111?
The minimum withdrawal amount on cb111 is ৳500 BDT. Withdrawals are processed back to the same payment method used for your most recent deposit — for example, if you deposited via Nagad, your withdrawal will return to your Nagad account. You must complete KYC verification before your first withdrawal can be approved.
How long do withdrawals take on cb111?
Withdrawals on cb111 are typically processed within 1 to 24 hours for verified accounts. bKash and Nagad withdrawals tend to be the fastest, often completing within a few hours during Bangladesh Standard Time business hours. Bank transfer withdrawals may take up to 3 BST business days. If your withdrawal is still pending after 24 hours, contact [email protected].
Games & Gameplay
Can I bet on BPL and IPL cricket matches on cb111?
Yes, cb111 offers betting on BPL (Bangladesh Premier League), IPL, T20 World Cup, and other major international cricket events. Available markets typically include match winner, top batsman, total runs, over/under, and live in-play betting during matches. Lines are updated in real time and all bets are settled in BDT.
Are the casino games on cb111 fair?
All casino games on cb111 use certified Random Number Generator (RNG) technology, ensuring that every spin, card deal, and game outcome is entirely random and not influenced by previous results or player history. Game results are independently audited for fairness. You can check the RTP (Return to Player) percentage for individual slots in the game information panel.
Can I play cb111 games on my mobile phone?
cb111 is fully optimised for mobile play and works on any modern Android or iOS smartphone browser — no app download is required. The entire platform, including cricket betting, slots, live casino, and fishing games, is accessible through your mobile browser. For the best experience, use a stable internet connection such as your home Wi-Fi or a 4G/LTE mobile data connection.
What types of games are available on cb111?
cb111 offers a wide range of games across multiple categories: sports betting (cricket, football, kabaddi), live casino (roulette, blackjack, baccarat, game shows), video slots from providers including Pragmatic Play and Microgaming, fishing games such as Fishing Yi Lu Fa and Lucky Gods Fishing, and crash games. New titles are added regularly, so the game library continues to grow.
Bonuses & Promotions
What is the cb111 welcome bonus?
The cb111 welcome bonus is offered to new players on their first deposit. The bonus amount and percentage vary by promotion period, so check the current offer on the promotions section of the cb111 platform when you register. All welcome bonuses are subject to wagering requirements before any winnings derived from bonus funds can be withdrawn.
What is the wagering requirement on cb111 bonuses?
Wagering requirements (also called rollover) on cb111 specify how many times you must wager your bonus amount before you can withdraw any winnings generated from it. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place ৳20,000 in qualifying bets before the bonus-derived winnings become withdrawable. Always read the specific T&C for each promotion.
Do cb111 bonuses expire?
Yes, cb111 bonuses have an expiry window within which the wagering requirement must be met. The standard expiry period is stated in the terms of each individual promotion — typically between 7 and 30 days from the date the bonus is credited. If the wagering requirement is not completed before expiry, the remaining bonus balance and any associated winnings are forfeited.
Can I use my welcome bonus to bet on cricket?
Whether your welcome bonus can be used for sports betting including cricket depends on the specific promotion terms. Some cb111 bonuses are valid across all product verticals — slots, live casino, and sports — while others are restricted to a specific game category. Check the eligible games or markets listed under the individual promotion's T&C before placing your first bonus bet.
Safety & Responsible Gaming
Is cb111 safe to use in Bangladesh?
cb111 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers, meaning your personal information and financial transactions are secured against interception. Account passwords are stored using one-way hashing and are never visible to staff. We also use two-factor authentication options and fraud monitoring systems to keep your account safe.
How can I self-exclude or take a break from cb111?
cb111 offers both Time-Out and Self-Exclusion options for players who need a break. A Time-Out locks your account for 24 hours, 7 days, or 30 days. A Self-Exclusion suspends your account for a minimum of 6 months or permanently. To activate either option, email [email protected] with your registered mobile number and the type of break you need. Requests are actioned as a priority.
How do I set a deposit limit on cb111?
To set a daily, weekly, or monthly deposit limit on cb111, email [email protected] with your registered Bangladesh mobile number, the limit amount in BDT, and the time period you want it to apply to. Deposit limits take effect immediately when you request a reduction, and any request to increase a limit is subject to a 7-day cooling-off period before it comes into force.
What should I do if I think gambling is becoming a problem for me?
If gambling is affecting your finances, relationships, or mental health, please reach out to the cb111 support team at [email protected] immediately. We can activate a deposit limit, time-out, or self-exclusion on your behalf — all requests are confidential and handled without judgment. You can also visit our Responsible Gaming page for detailed guidance on recognising problem gambling and the tools available to help.
Still Have Questions?
Our support team is available every day to help Bangladesh players with any issue — from account problems to payment queries. You can also explore responsible gaming tools or learn more about cb111.
Log In to cb111 Responsible Gaming About cb11121+ only. Gambling can be addictive. Play responsibly. T&C apply.